cemeTerms of Use
We at ceme operate an online gaming platform accessible to users in supported jurisdictions where local law permits. This document outlines the terms under which we provide access to our services — account registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), live games, slots, and sportsbook markets.
Our ceme platform is available on Android (via APK download), iOS (via browser), and desktop. When you join ceme, you agree to our terms, which cover account responsibility, payment processing, dispute resolution, and service availability. We keep our terms straightforward and transparent so you understand what we require from you and what we commit to in return.
Please read this document carefully. If anything is unclear, contact our multilingual support team via email or live chat. Our services are available only where local law permits.
Your Account on ceme
Account Registration and Age
To open an account on ceme, you provide an email address, create a password, and complete our Know Your Customer (KYC) verification. This means submitting a valid ID photo and proof of address. We accept government-issued IDs (passport, national ID, driver's license) and utility bills or bank statements as address proof. Once we verify your documents (typically within 24 hours), your account is active.
You are responsible for keeping your ceme login credentials confidential. If you suspect unauthorized access, contact us immediately. We do not share your account with anyone else, and you should not share it either. Any activity on your account using your credentials is considered your responsibility.
Deposits and Payment Methods
We accept deposits through multiple channels on ceme: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Funds typically appear in your ceme balance within minutes for e-wallets and mobile banking; bank transfers may take standard banking hours (24–48 hours). We do not charge deposit fees, though your bank or payment provider may impose their own charges.
When you deposit on ceme, the funds become your account balance and are subject to our game rules and settlement terms. Deposits are non-refundable once processed, except where local law or our fraud-review process requires otherwise.
Withdrawals and Account Verification
Your first withdrawal on ceme may trigger additional verification requests. We collect these documents to comply with anti-money-laundering regulations and protect your account. Withdrawals are processed to your registered payment method within standard timeframes — typically same-business-day for e-wallets, 1–3 business days for bank transfers.
Bonus Terms on ceme
We may offer promotional bonuses or free-play credits to ceme users. Any bonus carries specific conditions — wagering requirements, game restrictions, time limits, or maximum-cashout caps. When you claim a bonus on ceme, the terms display clearly before acceptance. You are responsible for reading and understanding those conditions. Bonuses are separate from your real-money balance and may expire if unused within the stated window.
Game Rules and Settlement
Each game on ceme — slots, live-dealer games, sportsbook markets — operates under defined rules. We display these rules in the game info or help section. Game outcomes are final once our system settles them. Live-dealer games settle based on real card/wheel results; slot outcomes are determined by random-number generators. If you believe a settlement error occurred, contact our support team with the game ID, timestamp, and details, and we will investigate.
Our Policies and Commitments
Jurisdiction and Service Availability
Our ceme services are available only where local law permits online gaming. We do not knowingly offer access in jurisdictions where it is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. If you access ceme from a restricted jurisdiction, we may suspend your account and return any balance to your registered payment method.
Account Suspension and Closure
We reserve the right to suspend or close any ceme account if we suspect fraud, money laundering, abuse of bonuses, or breach of these terms. If we suspend your account, we will notify you and provide an opportunity to respond. Upon final closure, we return any remaining balance to your registered payment method within 30 days. You may request account closure at any time through your ceme dashboard or by contacting support.
Dispute Resolution
If you have a dispute regarding a game settlement, payment, or account activity on ceme, contact our support team first. Provide as much detail as possible — game ID, timestamp, screenshot, and description. We investigate disputes within five business days and communicate our findings. If you remain unsatisfied, you may escalate to our formal complaint process, which we handle according to applicable regulations in your jurisdiction.
At ceme, we are transparent about our rules, fair in our settlement, and responsive to your concerns. Your account security and responsible access are our responsibility and yours.
Data Protection and Privacy
We collect personal data (name, email, ID, address) to verify your identity, process payments, and comply with regulations. Our ceme platform uses industry-standard encryption (SSL) to protect data in transit. We do not sell your data to third parties. For details on how we use and store your information, refer to our Privacy Policy.
Changes to These Terms
We may update these terms from time to time. When we make material changes, we notify you via email or within the ceme app. Your continued use of ceme after an update constitutes acceptance of the new terms. If you disagree with a change, you may close your account.
Contact and Support
If you have questions about our terms or need assistance with your ceme account, reach out to our multilingual support team. We are available via email, live chat, and phone. Response times are typically within business hours. For urgent issues, use live chat for fastest response.
These terms form a binding agreement between you and ceme. By opening an account and depositing funds, you accept all terms outlined above. We stand behind our commitment to fair play, secure payment handling, and responsive support across Jakarta, Surabaya, Bandung, Medan, and all supported regions. If you have any questions, do not hesitate to reach out to our team. Our services are available only where local law permits.