cemePrivacy Policy

This page describes what we collect when you use ceme and how we keep that data protected. We at ceme take your privacy seriously — we do not sell your information to third parties, we encrypt all communication between your phone or browser and our servers, and we comply with data-protection regulations in every jurisdiction where we operate.

When you create an account on ceme, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play games on our platform, you share certain personal and financial information with us. We collect this data only to verify your identity, process your payments, settle your game outcomes, and provide customer support. We store your data securely and delete it according to a defined retention schedule.

Read this policy to understand your rights regarding your data, what ceme does with it, and how you can contact us if you have questions or want to request access, correction, or deletion of your information.

What We Collect on ceme

Account Information

When you register on ceme, we collect your email address, full legal name, and phone number. We use your email to verify your account identity and send you important notifications — account security alerts, withdrawal confirmations, and password-reset links. We do not use your email for marketing or promotional messages unless you specifically opt in. Your phone number is optional but recommended for account recovery in case you lose access to your email.

Identity and Verification Documents

Before your first withdrawal on ceme, we require Know Your Customer (KYC) verification. We ask you to upload a photograph of a government-issued ID (passport, national identity card, or driver's license) and proof of address (utility bill, bank statement, or official letter dated within the past three months). We collect these documents to comply with anti-money-laundering regulations and prevent fraud. Our verification team reviews your documents using automated image recognition combined with manual inspection. We store your documents in encrypted form and access-control them so only authorized staff can view them. We delete your ID documents after seven years in accordance with financial record-keeping rules.

Payment Information

When you deposit on ceme via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction records — the amount, the payment method, the timestamp, and a reference ID. We do not store your credit card numbers, bank account passwords, or full bank details on our servers. Payment processing is handled by third-party payment processors and banks that comply with PCI-DSS (Payment Card Industry Data Security Standard). We retain payment records for accounting and dispute resolution, typically for up to seven years or as required by local tax and financial regulations.

Game and Transaction History

We at ceme record every game you play — the game title, your bet amount, the outcome, and your balance change. We also log every sportsbook or esports market wager. This history is stored in your account and displayed in your transaction record. We use this data to settle disputes, verify fair play, and provide you with an accurate account history. Your game history is retained for as long as your account exists, plus seven years after closure for regulatory compliance.

Device and Connection Information

When you access ceme on mobile or desktop, we log your IP address, device type (Android, iOS, Windows, Mac), browser or app version, and connection type (WiFi, mobile data). We use this information to detect and prevent account takeover, identify technical issues, and optimize performance for different devices and networks. We do not use this data for tracking you outside the ceme platform.

Communication and Support Records

When you contact our multilingual support team via email, live chat, or phone, we store your messages and our responses. We use these records to resolve your issue, train our support staff, and improve our service. Support conversations are retained for three years after closure. You can request deletion of support records, and we will honor requests for sensitive information (for example, if you accidentally shared a password in a message).

How We Use and Protect Your Data

Data Use on ceme

We at ceme use your data for the following purposes:

• Account verification: We use your email, phone, ID, and address to confirm your identity and prevent fraud.
• Payment processing: We share your payment details with banks and payment processors (DANA, e-wallet, mobile banking, local payment, online payment operators) to process deposits and withdrawals.
• Game settlement: We use your game history to calculate winnings, settle disputes, and maintain fair-play records.
• Regulatory compliance: We share data with regulators and law-enforcement agencies where required by local law.
• Customer support: We use your account and communication history to help you with technical issues, account questions, and disputes.
• Platform improvement: We analyze anonymized data to optimize app performance, identify technical problems, and improve user experience.

Third-Party Data Sharing

We at ceme share your data with the following third parties only:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking operators, and banks (local payment, online payment, e-wallet, mobile banking) receive transaction details needed to process your deposits and withdrawals.
• Compliance and verification providers: Third-party identity-verification and anti-money-laundering services may receive your ID documents and personal data to verify authenticity.
• Game studios: Game developers (Yggdrasil, Pragmatic Play, etc.) may receive anonymized play data for statistical purposes but do not receive your personal details.
• Law enforcement: We may disclose data to regulators, tax authorities, or law-enforcement agencies if required by subpoena, court order, or applicable law.

We do not sell your personal data to advertisers or marketing companies. We do not rent your email address or phone number to third parties for marketing purposes.

At ceme, we treat your personal data as a trust that we protect with encryption, access controls, and strict retention limits.

Data Storage and Jurisdiction

Our ceme servers may be located outside your country of residence. If you access ceme from Jakarta, Surabaya, Bandung, or Medan, your data may be transmitted to and stored on servers in other jurisdictions. By using ceme, you consent to this international transfer. We apply the same encryption and access controls regardless of server location. We comply with data-protection laws in Indonesia and any other jurisdiction where we operate.

Cookies and Tracking

We at ceme use cookies (small text files stored on your device) to remember your login status, maintain your session, and recognize you when you return to ceme. We do not use third-party tracking cookies or behavioral advertising pixels. You can disable cookies in your browser settings, but doing so may limit ceme functionality. The ceme mobile app does not use cookies but may store local session data for similar purposes.

Your Rights Regarding Your Data

Depending on your jurisdiction, you may have the following rights:

• Access: You can request a copy of all data ceme holds about you. We will provide it in a common digital format within 30 days.
• Correction: If your data is inaccurate, you can request correction in your account settings or contact our support team.
• Deletion: You can request deletion of your account and associated data. We will delete personal data (except transaction records required for regulatory compliance) within 90 days of account closure.
• Portability: You can request your data in a portable format that you can transfer to another service.
• Objection: You can object to certain uses of your data (for example, marketing emails) by updating your notification preferences.

Data Breach Notification

If we at ceme discover an unauthorized access to your data or a security breach, we will notify you by email within 24 hours. We will explain what data was compromised, what steps we have taken to secure it, and what you should do to protect your account (for example, change your password or enable two-factor authentication). We will also notify relevant regulators as required by law.

Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or display a notice on ceme. Your continued use of ceme after a change constitutes your acceptance of the new policy. If you disagree with any change, you may close your account and request deletion of your data.

Contact ceme

If you have questions about our privacy practices, want to exercise your data rights, or wish to report a data breach, contact our privacy team via email or live chat through your ceme account. We respond to privacy requests within 10 business days. For formal complaints about data protection, you may contact the relevant data-protection authority in your jurisdiction.

We at ceme respect your privacy and handle your data with care. We collect only what is necessary, encrypt it, limit access, and comply with applicable regulations. You retain control over your information — you can access it, correct it, or delete it by contacting our team. Our privacy practices apply uniformly whether you access ceme from Idul Fitri celebrations, during Piala Indonesia season, or any other time. If you have concerns about how we use your data, please reach out to us via live chat or email. We are transparent about our practices and happy to clarify any questions you have.